Frequent Asked Questions
- Can I choose the font for my pen/tumbler? As the tumbler maker, I normally choose the font that is aesthetically pleasing and matches the tumbler design. If the customer prefers to chooser a specific font, you can are welcomed to choose a font from creativefabrica.com.
- How can I place a personalized order for an item that is not listed in the FBJ website? Please use the Contact Jesik button to send a message and place your customized order. Reponses may take 1-2 business days.
- How long does RTS items take to ship? Ready to Ship items take between 1-3 business days to be shipped.
- After I place an order, can I change/modify the order? To avoid confusions and misunderstandings, changes to any personalized orders are NOT allowed once orders are placed.
- Has my order shipped? Once the order is being processed for shipping, the customer will receive an email to the email provided with a tracking number.
- Does "shipping label created" mean that my order was shipped? When customer receives an email that says "shipping label created" this means that the shipping label was created. The package may still be under my possession or waiting to be scanned by USPS. Please be patient with tracking status, I have no control when USPS ships out.
- My package might be lost, it never arrived. Once the package leaves my possession, I have no control of the package. If your package is lost, you will be responsible to file a claim USPS and a police report before contacting FBJ for assistance. FBJ will need a copy of the documents mentioned.
- What if my items are damaged? All items are carefully expected and packaged heavily protected to sustain the shipping/delivery process before they leave my possession. Incase items arrive to the destination damaged, the customer is responsible to file a claim with USPS and provide FBJ with a copy before requesting assistance.
- I have a discount code and I forgot to use it. Can it be added after I complete my order? Unfortunately, once you check out I can not add the discount code.